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Volume-3 Issue-11, July 2019, ISSN: 2394-0913 (Online)
Published By: Blue Eyes Intelligence Engineering & Sciences Publication

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1.

Authors:

Rajeswor Neupane

Paper Title:

Determinants of Customer Satisfaction of Public Banks in Nepal

Abstract: The study aims to analyze the factors influencing customer satisfaction in public bank of Nepal. The customers of public banks in Nepal are the population of this study. The 150 respondents have been as sample and analytical research design has been adopted in the study. The statistical tools such as mean, correlation and regression analysis have been used to analyze the data using SPSS – 20 version software. The research paper concluded that banks should focus more on increasing tangibles, responsiveness and assurance. The demographic variables age, gender, income level and education level do not have significant differences among the responses of participants.

Keywords: Responsiveness, Assurance, Tangibles, Reliability, Empathy, Satisfaction

References:

  1. Afsar, B., Rehman, Z., Qureshi, J., & Shahjehan, A. (2010). Determinants of customer loyalty in the banking sector: The Cue of Pakistan. African Journal of Business Management, 1040-1047.
  2. Anderson, E., & Sullivan, M. (1993). The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science. 12, 125-143.
  3. Chiguvi, D. (2016).Impact of Total Quality Management on Customer Satisfaction in the Retail Sector: Case of indigenous Supermarkets in Botswana. European Journal of Business and Management, ISSN (Paper) 2222-1905.
  4. Engel, F. J., Blackwell, D. R., & Minard, W. P. (1990). Consumer Behavior. USA: The Dryden Press.
  5. Engel, J. F., & Blackwell, R. D. (1982). Consumer Behavior. Japan: The Dryden Press.
  6. Gearson, R. (1993). Measuring Customer Satisfaction. California: Crisp Publication.
  7. Kanning, U. P. & N. Bergmann, N. (2009). Predictors of Customer Satisfaction: Testing the classical paradigms. Managing Service Quality. An International Journal, Vol.19, No. 4, pp. 377-390.
  8. Oliver, R. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17 (19), 46-49.
  9. Salifu, J. D., & Evans, M. R. (2010). The Nexus of service performance and service quality: A study of the Ghanaian retail banking industry.
  10. Schiffman, G., L., Kanuk, L., L., Kumar, R., S. (2010). Consumer Behavior, (Tenth Edition), Prentice Hall: Dorling Kindersley.
  11. Schnaars, S. P. (1991). A Customer Driven Approach. NY: The Free Press.
  12. Tesfom, G. & Birch, N. J. (2011). Do Switching Barriers in the Retail Banking Industry Influence Bank Customers in Different Age Groups Differently?’ Journal of Services Marketing, Vol. 25, No. 5, pp.371-380.
  13. Wong, S. (2011). A study on the role of customer satisfaction in domestic retail banking sector. University of Malaya: Unpublished Master’s thesis.
  14. Zeithaml, V., & Bitner, M. (2003). Service Marketing. Integrating Customer Focus across the Firm (3rd ed.). Boston: McGraw-Hill/Irwin.
  15. Narteh, B. & J. Kuada, J. (2014). Customer Satisfaction with Retail Banking Services in Ghana. Thunderbird International Business Review, Vol. 56, No. 4, pp. 353-371
  16. Belás, J., Demjan, V., Holec, M., & Chochoľáková, A. (2014). The feelings of customers while communicating with the bank in the context of buying habits. Case study from the Czech Republic and Slovakia. Proceedings of the 19th Annual International Conference on Macroeconomic Analysis and International Finance May 29.

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2.

Authors:

Panckaj Garg

Paper Title:

Indian Literature is Hidden Source of Scientific Literature

Abstract: India is having a rich past in terms of literature, culture and knowledge. Our ancient literature is filled with secrets and mysteries which if unveiled would do wonders. With this project we made an attempt to explore the scientific knowledge hidden in our ancient literature, bring forward the references involved in these practices and analyze its relevance in today’s scenario.

Keywords: Indian Literature, Ancient literature, scientific literature 

References:

  1. https://www.hanumanchalisahindi.com/
  2. https://en.wikipedia.org/wiki/Giovanni_Domenico_ Cassini

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3.

Authors:

Hyacinth Pink

Paper Title:

The Emergence of The Autonomous Individual

Abstract: This research article titled “The Emergence of the Autonomous Individual “explores the early fiction of Ayn Rand and Chinua Achebe and proceeds with the assumption that the autonomous individual is seen emerging in Ayn Rand’s We the Living (1936) and Anthem (1938) and in Chinua Achebe’s Things Fall Apart (1958) and Arrow of God (1964) respectively. In the fiction of Ayn Rand, the researcher explores the nature of the individual from the socio-political context. Rand’s Anthem follows We the Living chronologically, and is set in Communist Russia and trigger off the rise of the individual. Though Chinua Achebe’s Arrow of God does not follow Things Fall Apart chronologically, these two novels are set in the Ibo tradition and spark off the beginnings of the quest for the individual. Both Rand and Achebe have been brought together for this study as each author supports to a very large extent, the opposite poles of the hypothesis which, is:
Whether the sphere of moral and imaginative values by which an individual functions in society is at once autonomous or related to society.
The hypothesis is analyzed in three phases here .Each phase demonstrates the different stages in the growth and development of ‘individualism.’ This is discussed against the background of the different texts chosen for each phase. This article attempts to specifically portray the struggle of four protagonists, namely (Kira Arugounova of We The Living, Equality 7-2521 of Anthem, Okonkwo of Things Fall Apart and Ezeulu of Arrow of God) against two different kinds of claustrophobic societies: Rand’s Communistic Society of Soviet Russia and Achebe’s Ibo Society of Nigeria, both of which smother the life of the individual. Both Rand’s and Achebe’s novels highlight the theme of “The Emergence of the Autonomous Individual.” Rand’s individuals who struggle to assert their individuality in this phase are Kira Argounova, Leo Kovalensky and Comrade Andrei Taganova of We the Living; Equality 7-2521 and Liberty 5-3000 of Anthem; Okonkwo and Nwoye of Things Fall Apart and Ezeulu of Arrow of God respectively. These individuals suffer and struggle, but their cause and manner of struggle vary. While Rand’s protagonists attempts to break the fetters of Communism to which they are tied and liberate themselves to individual freedom, happiness and self fulfillment; Achebe’s individuals, in this phase, struggle to maintain the dignity of their own Ibo society, which the white man ignorantly attempts to destroy. Though both the societies represent the collective, they are absolutely contrastive in nature. But both the societies are common in their functioning, in the sense, that both societies control the lives and activity of the individuals to a large extent. Kira Argounova and Leo Kovalensky of We The Living and Equality 7-2521 and Liberty 5-3000 of Anthem are portrayed struggling to combat the terrible tyranny of a paralyzing, dictatorial state on the one hand; while Okonkowo of Things Fall Apart and Ezeulu of Arrow of God are trying to break away from a traditional-communal bound ethos, and assert their own individuality on the other.

Keywords: In the fiction of Ayn Rand, the researcher explores the nature of the individual from the socio-political context.

References:

  1. Writing of Ayn Rand
  2. We the Living. New York: New American Library, 1936.
  3. Anthem. New York: New American Library, 1946.
  4. Writings of Chinua Achebe
  5. Things Fall Apart. New Delhi: Heinemann, 1975.
  6. Arrow of God.  London: Heinemann, 1977.
  7. (All textual quotes within the text are taken from these editions)
  8. Peikoff, Leonard. “The Totalitarian Universe” The Ominous Parallels. New York: New American Library, 1982:
  9. Branden, Barbara in “New Masses”, The Passion of Ayn Rand. New York: Doubleday, 1986:71.
  10. Ibidem: 77.
  11. Branden, 1986:78.
  12. Achebe, Chinua, “The Role of the Writer in a New Nation,Nigerian Magazine, 81 ,June (1964):159.
  13. Branden, Barbara, The Passion of Ayn Rand, New York: Doubleday, 1986:101.
  14. Wren, Robert, Achebe’s World: The Historical and Cultural Context of the Novels of Chinua Achebe. London:  1980:3
  15. Ibidem 1980: 15.
  16. Baynes, N.H, The Speeches of Adolf Hitler. Boston: Houghton Mifflin, 1922-39.
  17. Peikoff, Leonard “Ethics of Evil”, The Ominous Parallels, New York: New American Library, 1982: 81.
  18. Sobran, Joseph, “Mussolini Shrugged; Ayn Rand Revived”, National Review, 1989: 53
  19. Ibidem: 1989:52
  20. 13 .Hegel, B.W.F. Phenomenology of the Mind. Trans. J.B. Baillic New York: Harper & Rowe, 967:114.
  21. Sobran, Joseph, “Mussolini Shrugged; Ayn Rand Revived”, National Review, 1989: 53
  22. Gladstein, Mimi. The Ayn Rand Companion: An Analysis of her Fiction. New York: New American Library, 1982:57
  23. Ibidem: 57
  24. Weber, Max. Sociology of Religion.  Tan Parson.  London:  Scribner, 1930: 45.
  25. Achebe, Chinua, “Cultural Events in Africa,” New Statesman.  29 March (1967): 
  26. Obiechina, Emmanuel,” Culture, Tradition and Society in the West African Novel,” London: Cambridge University Press, 1975: 222.
  27. Fromm, Erich, The Sane Society, 1956: 30
  28. Ibidem: 38
  29. Obiechina, E. Culture, Tradition and Society in the West African Novel. London: Cambridge University Press, 1975: 222.
  30. Obiechina, 1975: 224
  31. Carroll, David. Chinua Achebe, New York: Twayne, 1980:67
  32. Ibidem: 1980:56.
  33. Weber, Max., The Protestant Ethic and Spirit and Capitalism. Tan Parson. London: Scribner, 1930 : 59-76
  34. Neil McEwen, Africa and the Novel observes two distinct narratives voices: ‘traditional-communal,’ and the modern individual 1983:22-25
  35. Obiechina, Emmanuel, “The Human Dimension of History in Arrow of God,” London: Cambridge University Press, 1979:170.
  36. Weber, Max., The Protestant Ethic and Spirit and Capitalism. Tan Parson. London: Scribner , 1930 : 20-31. 
  37. Carroll, David. Chinua Achebe, New York: Twayne, 1980: 90
  38. Delafosse, Maurice. The Negroes of Africa: History and Culture: Washington: Associated Publishers, 1981:219
  39. Sobran, Joseph, “Mussolini Shrugged; Ayn Rand Revived”, National Review, 1989: 53

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4.

Authors:

Jumaily Pramajaya, Mohamad Adam, Marlina Widiyanti, Luk Luk Fuadah

Paper Title:

The Effect of Debt Equity Ratio on Tax Planning Before and After Implementation of the Minister of Finance Regulation Number PMK-169/ PMK. 010/2015 on Registered Companies on the Indonesia Stock Exchange

Abstract: This study was conducted to analyze the effect of the debt-equity ratio (DER) on tax planning before and after the enactment of the Minister of Finance Regulation number PMK-169/PMK.010/2015. The data used in this study are financial reports submitted to the Indonesia Stock Exchange (IDX) for the period 2014-2017. Three hundred ninety companies were selected using a purposive sampling method with some requirements. The chosen samples are companies which have four finance reports in a row for the period, and those whose DER was more than zero (not negative) in 2014. The data used is cross-sectional panel data, using the data of liability and equity to measure capital structure, and earnings before tax (EBT) in which is the basis for imposing corporate income tax. The sample companies are divided into two groups to measure the impact of the regulation, namely groups of companies with DER above 4 and below 4. The results of the study show that the average DER of the company is 1.7 to 1.9, which means that only a few companies have DERs above 4:1 as specified in PMK-169. Furthermore, based on the results of the study it is known that both group of companies with DER above and below 4, the company's DER does not affect EBT before and after the implementation of PMK-169. The study implies that the application of PMK-169 by using a debt limitation rule is still not effective in minimizing potential tax loss due to debt interest expense of capital structure.

Keywords: Capital Structure, DER, EBT, Tax Planning

References:

  1. Fadah, I. 2013. Manajemen Keuangan (Suatu Konsep Dasar). Jember: Universitas Jember.
  2. Law of the Republic of Indonesia Number 28 of 2007 concerning Fourth Amendment to Law Number 6 of 1983 concerning General Provisions and Procedures for Taxation
  3. Hillier D., Ross S., Westerfield R., Jaffe J., & Jordan B. 2013. Corporate Finance. NSW: McGraw Hill.
  4. Law of the Republic of Indonesia Number 36 of 2008 concerning Fourth Amendment to Law Number 7 of 1983 concerning Income Tax.
  5. Suandy E. (2001). Perencanaan Pajak. Jakarta: Salemba Empat.
  6. Ross, S., Bianchi, R., Christensen, M., Drew, M., Westerfield, R., dan Jordan, B. 2014. Fundamentals of Corporate Finance, NSW: McGraw Hill Education.
  7. Tripathi V., & Kumar L. 2013. Corporate Financing & Taxation: A Dynamic Panel Data Modelling. International Journal of Financial Management. 4(1). 23-34.
  8. Barakat, M., & Rao, R.P. 2013. The Role of Taxes in Capital Structure: Evidence from Taxed and Non-Taxed Arab Economies. MPRA Paper No. 25472
  9. Widayanti, L.P., Triaryati, N. & Abundanti, N. 2016. Pengaruh Profitabilitas, Tingkat Pertumbuhan Perusahaan, Likuiditas dan Pajak Terhadap Struktur Modal pada Sektor Pariwisata. E-Jurnal Manajemen Unud. 5(6). 3761-3793.
  10. Yuliandi, Mulyadi, J.M.V. & Yusuf M. 2014. Pengaruh Profitabilitas, Tangibilitas, Risiko Bisnis, Pajak, Non Debt Tax Shield terhadap Struktur Modal Serta Implikasinya terhadap Nilai Perusahaan. Jurnal Riset Akuntansi dan Perpajakan. 3(2). 251-263.
  11. Nasution, A.A., Siregar, I., & Panggabean, R. 2017. The Effect of Profitability, Asset Tangibility, Corporate Tax, Non-Debt Tax Shield and Inflation upon the Financial Capital Structure of the Manufacturing Companies Listed on The Indonesian Stock Exchange. Advance in Economics, Business and Management. 65-74.
  12. Wang, P., Guo, K., Ding, D., & Li, S. 2018. Property Rights, Tax Avoidance and Capital Structure: Data from China Stock Markets. International Journal of Economics and Finance. 10(11). 13-27.
  13. Noor, A. 2016. Debt to Equity Rule: Thin Capitalization dalam Perkembangan Investasi di Indonesia. Jurnal Penelitian Hukum. 1(3). 143-153.
  14. Lukiana, N. & Hartono. 2014. Struktur Modal Dipengaruhi oleh Beban Pajak, Risiko Bisnis, dan Struktur Kepemilikan (Studi Pada Perusahaan Manufaktur yang Listed di Bursa Efek Indonesia Periode 2009-2012). Jurnal WIGA. 4(2). 28-38.
  15. Khotimah, H. 2014. Pengaruh Perencanaan Pajak Terhadap Manajemen Laba. Jurnal Bisnis dan Manajemen. 4(2). 170-177.
  16. Koh, Y. & Lee, H.A. 2014. The Effect of Financial Factors on Firms’ Financial and Tax Reporting Decision. Journal of Emerald. 23(2). 110-138.
  17. Blouin, J., Huizinga, H., Leaven, L., & Nicodeme, G. 2014. Thin Capitalization Rule and Multinational Firm Capital Structure. IMF Working Paper. 1-37.
  18. Simamora, P., & Ryadi, MRM. 2015. Pengaruh Struktur Modal Terhadap PPh Badan Terutang Terhadap Perusahaan Manufaktur Sektor Industri Semen Yang Terdaftar Di BEI Periode Tahun 2010-2013. Jurnal Ilmiah Akuntansi Fakultas Ekonomi. 1(2). 21-31.
  19. Alipour, M., Mohammadi, M.F.S., & Derakhsan, H. 2015. Determinants of Capital Structure: An Empirical Study of Firms in Iran. International Journal of Law and Management. 57(1). 53-83.
  20. Faccio, M., & Xu, J. 2015. Taxes and Capital Structure. Journal of Financial and Quantitative Analysis. 50(3). 277-300.
  21. Sundari, D., & Susilowibowo J. 2016. Pengaruh Ukuran Perusahaan dan Non-Debt Tax Shield Terhadap Struktur Modal pada Perusahaan Sektor Keuangan. Jurnal Ilmu Manajemen. 1-12.
  22. Sorbe, S., Johansson A., & Skeie O.B. 2016. Debt and Tax Planning by Multinationals. Economics Departments Working Paper No.1357. 1-27.
  23. Salehi, A.K., Baharipour, A., & Mohammad, S. 2016. The Impact of Institutional Ownership on The Relationship Between Tax and Capital Structure. Advances in Mathematical Finance and Application. 1(2). 57-67.
  24. Alfandia, N.S. 2017. Pajak dan Struktur Modal Perusahaan Manufaktur di Indonesia. Berkala Akuntansi dan Keuangan Indonesia. 3(1). 17-34.
  25. Ramadhan, M.R., Frandyanto, S.A., & Riandoko, R. 2017. Pengaruh Thin Capitalization Rule pada Leverage Perusahaan di Indonesia: Studi Perbandingan antara Perusahaan yang Memiliki Debt to Equity Ratio lebih dari 4:1 dan kurang dari 4:1. Conference Paper, July. ISSN-2252-3936.
  26. Fonseca, P.V.D., Juca, M.N., Nakamura, W.T., & Santos, J.O.D. 2017. The Influence of Debt Tax Benefit in the Capital Structure. GAI International Academic Conferences Proceedings. June 11-13. New York, United States.
  27. Rehman, A., Wang, M., & Mirza, S.S. 2017. How do Chinese Firms Adjust Their Financial Leverage: An Empirical Investigation Using Multiple GMM Models. China Finance and Economic Review. 5(8). 1-30.
  28. Devereux, M., Maffini, G., & Xing, J. 2017. Corporate Tax Incentives and Capital Structure: New Evidence from UK Firm-Level Tax Returns. Working Paper. 17/19. Oxford University: Center for Business Taxation.
  29. Miswanto, & Widodo, E. 1998. Manajemen Keuangan I, Jakarta: Gunadarma.
  30. Statement of Financial Accounting Standards Number 26. 2011. concerning Loan Costs. Indonesian Institute of Accountants, Jakarta.
  31. Hill, R.C., Griffiths, W.E., & Lim, G.C. 2008. Principles of Econometrics. Third Edition. USA: Wiley.
  32. Latan, H. 2014. Aplikasi Analisis Data Statistik untuk Ilmu Sosial Sains dengan STATA. Bandung: Penerbit Alfabeta.
  33. Hidayat A. 2014. Penjelasan Metode Analisis Regresi Data Panel. www.statistikian.com. Accessed on 2 April 2019. <https://www.statistikian.com/2014/11/regresi-data-panel.html>
  34. Sutton, T. 2004. Corporate Financial Accounting and Reporting. Second Edition. England: Pearson Education Limited.
  35. Iqbal, M. 2015. Regresi Data Panel (2) “Tahap Analisis”. Dosen.perbanas.id. 20 January. Accessed on 19 Juny 2019. <https://dosen.perbanas.id/regresi-data-panel-2-tahap-analisis/>
  36. Satria, D. 2018. Panel Data with Stata. Researchgate.net. Accessed on 19 Juny 2019. <https://www.researchgate.net/publication/326394644_ Modul_ panel_data_dengan_menggunakan_STATA>
  37. Darussalam, & Kristiaji, B.B. 2015. Telaah Konstruktif Debt to Equity Ratio di Indonesia. Iaiglobal.or.id. Accessed on 10 October 2018. <http://www.iaiglobal.or.id/v03/files/file_publikasi/>
  38. Mirrlees, J., Adam, S., Besley, T., Blundell, R., Bond, S., Chote, R., Gammie, M., Johnson, P., Myles, G., & Poterba, J. (2011). Tax By Design: The Mirrlees Review. UK: Oxford University Press.

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5.

Authors:

Wahyu Nurmanto, Mohamad Adam, Marlina Widiyanti

Paper Title:

The Effect In Changes of Persian Gulf Country Crude Oil Production, Usa Crude Oil Production, OECD Country Oil Consumption To The World Oil Price Changes

Abstract: There are background issues has generated this study, which one from the global crude oil price get reduced to around 70% in the second semester of 2014. Several observations were associated with an imbalance between the pattern of supply and demand for crude oil. This study is purposed at examining the effect of the variable crude oil production from the Gulf Country and the USA, furthermore is the variable consumption of crude oil on changes in the price of WTI crude oil (West Texas Intermediate). The secondary data has obtained by U.S. agencies. Energy Information Administration (EIA). The results processed by multiple linear regression methods in the period of observation Q3 2001 - Q4 2018, the results describe that the variables of crude oil production from Saudi countries (Persian Gulf Country) give a significant negative result (β = -4.993; significant level 0.028), and for USA Oil production variable gives a significant positive result (β = 0.177; significant level 0,000) whereas OECD country consumption shows a positive result that is not significant for changes in crude oil prices (β = 1,926; significant level 0.058)

Keywords: Supply and Demand, Production, Persian Gulf Country, Consumption, WTI

References:

  1. Afees A. Salisu, Idris A. Adediran. 2018. US Shale Oil and The Behaviour of Commodity Prices. Centre for Econometric and Allied Research, University of Ibadan Working Papers Series, CWPS 0047.
  2. Caldara, Michelle, Matteo. 2016. Oil Price Elasticities and Oil Price Fluctuations. International Finance Discussion Papers.
  3. Ghozali, Imam. 2013. Aplikasi Multivariate dengan Program SPSS. Edisi Ketujuh. Semarang: Badan Penerbit Universitas Diponegoro.
  4. Ibrahim, Mas'ud. 2014. Towards Realisation of Stable Oil Prices: An Empirical Analysis of the Impact of OPEC's Oil Price Band/ Stabilisation Policies. Robert Gordon University Aberdeen.
  5. Irma A., Virginia De Nino. 2017. The Oil Market in The Age of Shale Oil. ECB Economic Bulletin, Issue 8/2017.
  6. Latan, Hengky dan Selva Temalagi. 2013. Analisis Multivariate Teknik dan Aplikasi Menggunakan Program IBM SPSS 20.0. Bandung: Penerbit Alfabeta.
  7. Lubiantara, Benny. 2012. Ekonomi Migas (Tinjauan Aspek Komersial Migas).
  8. Lutz, Kilian. 2008. Not All Oil Price Shocks Are Alike: Disentangling Demand and Supply Shocks in The Crude Oil Market. University of Michingan and CEPR.
  9. Mankiw, N. Gregory. 2003. Macroeconomics, 5th Edition. New York: Worth Publishers.
  10. Marco, Laruso Luca. 2015. Cause and Consequences of Oil Price Shocks on The UK Economy. Heriot-Watt University Edinburg.
  11. Takuji, Hiroka. 2018. Indentifying Oil Price Shocks and Their Consequences: The Role of Expectations in The Crude Oil Market. Bank for International Settlements.
  12. Sukirno, Sadono. 2011. Mikro Ekonomi, Edisi 3. Jakarta: PT . RajaGrafindo Persada
  13. S. Energy Information Administration accessed on February 2019.
  14. https://www.bbc.com/bitesize/guides/zpmmmp3/revision/1 accessed on February 2019.

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6.

Authors:

Rochman Jalil, Badia Perizade, Marlina Widiyanti

Paper Title:

Effect of Training and Work Discipline on Employee Performance PT PLN (Persero) Power Plants Control Unit Keramasan

Abstract: This study aims to determine the effect of Training and Work Discipline on the Performance of Employees of PT PLN (Persero) Power Plants Control Unit Keramasan. The method used in obtaining data is by using a questionnaire given to 111 employees from 153 employees as respondents. Data has been analyzed using multiple linear regression analysis. The results show that training partially has a positive and significant influence on employee performance, work discipline partially has a positive and significant influence on employee performance, and training and work discipline simultaneously have a positive and significant influence on employee performance.

Keywords: Training, Work Discipline, and Employee Performance

References:

  1. Byars, L., and Rue, L., 2006. Human resource management, 8th edition. New York, NY: McGraw-Hill, pp. 371-383.
  2. Douglas, G. 2000. Manajemen Kas, Jakarta: PT. Pusataka Binaman Pressindo.
  3. Annual Report. 2017. PT. PLN UPDK Keramasan. Palembang.
  4. Annual Report. 2018. PT. PLN UPDK Keramasan. Palembang.
  5. Veithzal, Ramly, Thoby, Willy. 2014. Manajemen Sumber Daya Manusia, edisi ketiga, Rajawali Pers.
  6. Dessler, Gary. 2010. Manajemen Sumber Daya Manusia (edisi kesepuluh). Jakarta Barat: PT Indeks
  7. Mondy R Wayne. 2008. Manajemen Sumber Daya Manusia. Jakarta: Erlangga.
  8. Mathis, R.L. and Jackson, J.H. 2003. Human Resource Management. Australia, Sydney:Thomson South Western.
  9. Rivai, Veithzal. 2011, Manajemen Sumber Daya Manusia untuk Perusahaan: dari Teori ke Praktik, Jakarta: Raja Grafindo Persada.
  10. Edy Sutrisno. 2016. Manajemen Sumber Daya Manusia. Cetakan ke-8. Jakarta : Prenada Media Group.
  11. Gomes, C. Faustino. 2010. Manajemen Sumber Daya Manusia. Yogyakarta: Andi Offset.
  12. A. Anwar Prabu Mangkunegara. 2009. Manajemen Sumber Daya Manusia. Bandung: PT. Remaja Rosdakarya.
  13. Robbins, Stephen. Judge, Timothy. Perilaku Organisasi. Edisi 16. Jakarta: Salemba Empat.
  14. Halawi, A., dan Haydar, N. 2018. “Effects of Training on Employee Performance: A Case Study of Bonjus and Khatib & Alami Companies”. International Humanities Studies, 5(2), 2311-7796.
  15. Motlokoa, M. E., Sekantsi, L. P., dan Monyoloc, R. P. 2018. “The Impact of Training on Employees’ Performance: The Case of Banking Sector in Lesotho”. International Journal of Human Resource Studies , 8(2),  2162-3058. 
  16. Afroz, N. N. 2018. “Effects of Training on Employee Performance - A Study on Banking Sector, Tangail Banglades”. Global Journal of Economics and Business, 4(1),  111 – 124.  
  17. Raza, K., Afridi, F. K., dan Khan, S. I. 2017. “Impact of Training on Employees Performance and Job Satisfaction: An Empirical Study of Plastic Industry of Hayatabad Industrial Estate”. Journal of Business and Tourism, 3(1), 2520 – 0739.
  18. Anitha, R., dan Kumar, M. A. 2016. “A Study on the Impact of Training on Employee Performance in Private Insurance Sector, Coimbatore District”. International Journal of Management Research & Review, 6(10), 2249-7196.
  19. Al-Mzary, M. M. M., Al-Rifai, A. D. A., dan Al-Momany, M. O. E. 2015. “Training and its Impact on the Performance of Employees at Jordanian Universities from the Perspective of Employees: The Case of Yarmouk University”. Journal of Education and Practice, 6(32), 2222-1735.
  20. Iqbal, N., Ahmad, N., dan Javaid, K. 2014. “Impact of Training on Employee Performance in The context of Telecommunication sector of D. G. Khan, (Pakistan)”. International Letters of Social and Humanistic Sciences, 17, 60-73.
  21. Simatupang, A. C., dan Saroyeni, P. 2018.“The Effect of Discipline, Motivation and Commitment to Employee Performance”. Journal of Business and Managemen, 20(6), 31-37.
  22. Arifin, A. H., Sullaida., dan Nurmala. 2018. “The Relationship Of Job Satisfaction,Transformational Leadership, And Work Discipline On Performance Employee With Organizational Commitment As Intervening Variable Of Administration Staffs At State Malikussaleh University”.  Indonesian Journal of Educational Review, 5(1), 52-67.
  23. 2017. “Effect of Competence, Satisfaction and Discipline on Performance of Employees in the Office of Women Empowerment and Family Planning of West Papua”. Asian Social Science, 13(5), 1911-202.
  24. Hartato, O. 2016. “Influence Motivation, Ability, and Discipline On Performace Employee Department Sales and Marketing PT Pionirbeton Industry Jakarta”. Jurnal Riset Manajemen Sains Indonesia, 7(1).
  25. Roeleejanto, C., Brasit, N.,  Payangan, O. R., dan Pahlevi, C. 2015. “Effects of Leadership, Competency, and Work Discipline on the Application of Total Quality Management and Employees’ Performance for the Accreditation Status Achievement of Government Hospitals in Jakarta, Indonesia”.  Scientific Research Journal, 3(11),  2201-2796.

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