Analysis of Shortcomings Found in Most Appropriate Housing Delivery Method for Ameliorating Customer Satisfaction
Bhavna Shrivastava1, Yogesh Garg2, Nakul Dhagat3

1Dr. Bhavna Shrivastava, Department of Architecture and Planning, MNIT, Jaipur, India.
2Dr. Yogesh K Garg, Department of Architecture and Planning, MANIT, Bhopal, India.
3Dr. Nakul Dhagat, Department of Architecture and Planning, MANIT, Bhopal, India.
Manuscript received on June 30, 2020. | Revised Manuscript received on July 08, 2020. | Manuscript published on July 15, 2020. | PP: 10-15 | Volume-4 Issue-11, July 2020. | Retrieval Number: J09790641020/2020©BEIESP | DOI: 10.35940/ijmh.J0979.0741120
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Abstract: Identify most appropriate housing delivery method is one of the critical emerging issues in the developing due to poor standard of living in cities. The scale and speed of urbanization and high population growth rate in India will pose an unprecedented managerial and policy level challenge on housing quality in residential areas. On the other side many stock of house were found vacant or non-usable. Even uses of an appropriate housing delivery method, some gaps /shortcoming are identifying. If these gaps can fulfill these gaps and can enhance customer satisfaction. This study was developing by using actual construction case data in quantitative data analysis methods such as Estimate track Estimate and Analytical Hierarchical process. This research focuses on the housing areas as understand primarily by available local housing delivery methods. This aim of the research is to develop a index for evaluating housing delivery performance of housing areas to improve the customer satisfaction of existing as well as upcoming housing areas.
Keywords: Customer satisfaction, Housing Delivery methods, Housing quality levels, Performance levels.