The Effect of Complaints on Public Services Performance a Case Study of Public Sector Organizations of Bahrain
Ebrahim Farhan Mubarak Busenan
Dr. Ebrahim Farhan Busenan*, Ph.D., University Utara Malaysia (UUM), majoring in management.
Manuscript received on April 11, 2020. | Revised Manuscript Received on April 15, 2020. | Manuscript published on April 15, 2020. | PP: 127-129 | Volume-4 Issue-8, April 2020. | Retrieval Number: H0814044820/2020©BEIESP | DOI: 10.35940/ijmh.H0814.044820
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© The Authors. Published By: Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: the purpose of this paper is to highlight the importance of complaints as a tool to improving the public services performance in the organizations of public sector. The main findings of this paper is to focus on complaints that present from citizens about performance of public services as an important tool to public sector of Bahrain in order to the implementation and development solutions to improve and enhance performance of public services. Moreover, practical implications, this can increase the possibility of restoring satisfaction and trust of citizens in public services performance.
Keywords: Complaints, Public Sector Organizations, Performance of Public Services, Overview of Public Sector of Bahrain.